Terms & Conditions of Stay

Siemsens Gaard – Svaneke, Bornholm

Welcome to Siemsens Gaard. We are delighted to be hosting your stay in Svaneke. Below are the terms and conditions for your booking. If you have any questions, our team is always here to help.

1. Contact Information

Company: Siemsens Gaard (SG Bornholm ApS)
Address: Havnebryggen 9, 3740 Svaneke, Denmark
Email: hotel@siemsens.dk
VAT no.: 46183150

2. Arrival & Departure

Check-in: Your room will be ready from 3:00 PM.
Check-out: We kindly ask you to vacate your room by 10:30 AM on your day of departure.
Special requests: Early check-in or late check-out can only be guaranteed by prior arrangement and may be subject to a surcharge.

3. Booking & Payment

Your booking is not confirmed until you have received a written confirmation with a booking number.

Payment: The payment for your stay will be charged automatically the day before arrival, unless you have booked a pre-paid rate or have made other arrangements.
Guarantee: We require a valid credit card to guarantee all bookings.
Outstanding balances: We reserve the right to charge any outstanding amounts (e.g. unpaid bills or damages) to the credit card provided as a guarantee at the time of booking.

4. Cancellation Policy

The applicable policy depends on the rate you selected when booking:

Flexible rate: Cancellations or changes can be made free of charge up to 5 days before check-in. For later cancellations or no-shows, a fee equivalent to the first night's stay will be charged.
Non-refundable rate: For non-refundable rates, no refund will be given in case of cancellation, and changes are not possible.
Group bookings (5+ rooms): Separate terms and conditions apply to groups and will be stated in your specific group contract.

Important: All cancellations and changes must be sent in writing to hotel@siemsens.dk.

5. House Rules & Liability

We wish to maintain a calm and pleasant atmosphere for all our guests.

Non-smoking hotel: Siemsens Gaard is non-smoking indoors. A cleaning fee of DKK 2,500 will be charged for any violation of this policy.
Pets: We have a limited number of rooms where pets are welcome. This must always be arranged in advance.
Respect and quiet: Please be considerate of other guests and our neighbours in Svaneke. Unacceptable or disruptive behaviour may result in immediate eviction.
Damages: Guests are held responsible for any damage to the hotel's property or furnishings caused during their stay.

6. Booking via Mews

We use Mews as our Property Management System. This ensures that your booking, payments and personal data are handled in a modern, secure way, in full compliance with GDPR.

7. The Small Print (Legal)

Liability: We strive to create a safe environment, but we cannot be held liable for any loss of or damage to guests' personal belongings, unless otherwise required by mandatory Danish law.
Force Majeure: We are not liable for any failure to perform our obligations due to events beyond our control (e.g. natural disasters, strikes, technical breakdowns, etc.).
Governing Law & Jurisdiction: These terms are governed by Danish law, and any disputes shall be settled by the Danish courts.