Privacy Policy for Siemsens Gaard

We look after your data while you enjoy your stay.

At Siemsens Gaard, we value your privacy as much as we value your visit. When you stay with us or visit our website, we treat your personal data with respect, responsibility, and of course, in full compliance with GDPR.

1. Who are we?

This website is operated by:

Siemsens Gaard (SG Bornholm ApS)
Havnebryggen 9, 3740 Svaneke
Email: hotel@siemsens.dk

2. What information do we collect?

To provide you with the best possible service, we typically collect information when you book a stay, reserve a table, or contact us. This includes:

Identification: Name, address, email, and telephone number.
Payment: Secure handling of your payment details.
Your stay: Specific details about your reservation and preferences.

Purpose: Quite simply, to welcome you and provide the personal service you expect from us.

3. Your booking via MEWS

We use Mews as our Property Management System (PMS). This means:

Your booking data is processed securely through the MEWS platform.
MEWS acts as a data processor and complies with all applicable GDPR requirements.
All payments are made via encrypted and secure solutions.

4. Cookies and Analytics

We use cookies to improve your experience on our website. They help us to:

Ensure the website functions correctly from a technical standpoint.
Analyse traffic via Google Analytics (IP addresses are anonymised), so we know what our guests are looking for.
Display relevant marketing.

You can delete or block cookies in your browser settings at any time.

5. Sharing of information

We never sell your data to third parties. We only share necessary information with our trusted partners to run the hotel:

MEWS (Handling your booking).
Payment providers (Secure settlement).
IT & Accounting (Systems that ensure smooth operation).

6. Storage and Security

We only store your information for as long as is necessary. Booking and accounting data are stored in accordance with Danish law, while marketing consents are stored until you choose to withdraw them. We protect your data with both technical and organisational security measures.

7. Your rights

You are always in control. You have the right to:

Access the data we hold about you.
Have your information corrected or deleted.
Withdraw your consent (e.g. for newsletters).

If you have any questions or requests regarding your data, please email us at hotel@siemsens.dk. We will always reply as quickly as we can.

8. Right to complain

In the unlikely event that you are not satisfied with our processing of your data, you can contact: The Danish Data Protection Agency (Datatilsynet), Borgergade 28, 1300 Copenhagen K www.datatilsynet.dk